GDPR & Privacy Policy
What is GDPR?
The General Data Protection Regulation (GDPR) is an EU legislation that aims to give the residents of the EU more control over their data. Under this regulation, organizations that handle data of EU residents will have to comply with data and privacy rules.
What information does PA Support Services Lutterworth Ltd collect?
- Name
- Job Title (if an employee)
- D.O.B
- Home Address
- Email address
- Telephone number
- Brief Knowledge of Medical Background (if authorised by said person)
- Doctors Contact Details
- Next of Kin
- Support Package Details
PA Support Services Lutterworth Ltd may collect this information in a variety of ways which may include retaining information from forms completed by you, from correspondence with you and acquiring information from third parties i.e. social workers (providing they have consent to share this data with us and are able to provide proof of consent.)
How we store this information
After we have obtained consent to retain personal data, this data will be stored in our secure office or password protected computer systems. From here we can pull information for administrative and operational purposes.
Why do we need this personal data?
We use the information you provide about yourself when providing support, keeping in contact with you regarding any relevant issues and ensure that we maintain high levels of customer service. In some cases, PA Support Services Lutterworth Ltd may share your data with medical experts or staff working for PA Support Services Lutterworth Ltd
Who has access to this data?
Your information may be accessed internally by any member of the office team or management.
From time to time, providing the correct consent has been obtained by ourselves, we may share information with relevant third parties whose services we believe may be of value to you, this will not be in any way for sales purposes but strictly in medical emergencies
How does PA Support Services Lutterworth Ltd protect data?
We have internal policies and steps in place to try to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed by anyone outside of our organisation without lawful consent. If ever data is to be passed onto relevant third parties, we will ensure that they have the relevant policies in place to protect the data as well.
How long will PA Support Services Lutterworth Ltd retain data?
As a rule, we will retain contact information for 3 years however a customer is able to withdraw consent at ANY time and PA Support Services Lutterworth Ltd will comply.
Your rights as a data subject
- Right To Erasure – request the removal or deletion of their personal data.
- Right to be Informed – every consumer has the right to know if, when and how an organisation is using their personal information.
- Right to Access – any data subject has the right to access their information free of charge.
- Right to Rectification – the right to make alterations to the data is you discover that the information is incorrect or incomplete.
- Right to Restrict Processing – data subjects can ask for their information to no longer be processed.
- Right To Portability – allows individuals to obtain their personal data and reuse it elsewhere.
If you would like to exercise any of these rights, please contact Christian Darling.
If you believe that PA Support Services Lutterworth Ltd has not complied with your data protection rights, you can complain to the Information Commissioners Office.
Website Privacy & Cookies Policy
PA Support Services is committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe shopping experience when visiting our website.
PA Support Services Lutterworth Ltd Reg no:13910746, Registered in England & Wales.
This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.
Information collected by our website
-
What we collect
For the purpose of making an enquiring or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested. -
What we do with the information collected
We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to or email us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Security
-
Website Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. -
External Links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
An introduction to cookies
A cookie is a small data file that is automatically placed onto your computer's hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behavior. Analytical cookies are designed to track your journey and experience on our website - so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser's settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.Cookies deployed by our website:
- Ensure that functionality operates as intended
- Remember your choices and preferences during and between visits
- Allow you to share pages via popular social media networks including Facebook and Twitter
- Allow you to interact with our website by leaving comments or opinions
- Post enquiries via online forms
- Track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website
Cookies are not deployed to:
- Collect any personal identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
Your consent for cookie deployment by our website.
Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an 'Implied Consent' basis. This means that we have assumed that you have 'opted-in' for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner's Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.
Cookies used by our website
-
Social Network Sharing
We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make 'Social Sharing' accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website. -
Analytical Tracking
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google's Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics. -
Cookie Consent Check
Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website. In order for our website to remember your choice of opting-in, we store a cookie which expires after the set amount of days below (see table). -
Wordpress
Our website, either in full or in part, is built on the popular open-source CMS framework - WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website's content. If you do not wish to participate in commenting on our website, Wordpress will not deploy any cookies onto your device. Cookies will only be created by Wordpress if you actively register or comment via the clear forms on our website. -
Enquiry Forms
Our website's visitors can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot or spider.
Actual cookies deployed
Below is a table of information which lists all cookies deployed and used on our website.| Cookie Category | Cookie Name | Cookie Description |
|---|---|---|
| Cookie Consent | complianceCookie | This cookie is set by our website once you have seen and acknowledged our Cookie banner. This cookie will expire and automatically delete itself after [14] days. |
| Pop-up Preference | hide | This cookie is deployed when a pop-up message is closed to prevent it appearing again on page refresh. |
| Google Analytics (Universal) | _ga, _gat, _gid | The single default cookie for Google Universal Analytics. This sole cookie used by Goole Analytics stores a unique client identifier (Client ID) which is set randomly. This cookie is set to expire after 24 months (2 years) and is refreshed each time you visit our website. |
| _utmb | A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site. | |
| _utmc | A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site. | |
| _utmv | Used for reporting in Google Analytics classifying the visitor. | |
| _utmz | A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from. | |
| WordPress | wp-settings-{time}-[UID] | Serveral WP Settings cookies may be set if you log into the website. The number on the end is your individual user ID from the users database table. This is used to customise your view of admin interface, and possibly also the main site interface. |
| wordpress_test_cookiewordpress_wordpress_logged_in | These WordPress session cookies are created if and when you log into WordPress either as an administrator or contributor to the website. | |
| devicePixelRatio | This cookie records your device's pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics. | |
| Cloudflare | _cfduid | Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. |
How to disable cookies
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.
If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software - http://en.wikipedia.org/wiki/Spyware. You call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.
